We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Prettywavescollection@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Prettywavescollection@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Prettywavescollection@gmail.com.

Pretty Waves Collection — Refund & Return Policy

Thank you for shopping with Pretty Waves Collection! 💕 We want every customer to be satisfied with their purchase. Please review our refund and return policy carefully before placing your order.

ALL SALES ARE FINAL

Due to the nature of our hair products and for hygiene and sanitation purposes, all sales are final.

We do not accept returns or exchanges on hair that has been opened, worn, installed, washed, colored, cut, altered, or removed from its original packaging.

DAMAGED OR INCORRECT ORDERS

If you receive an incorrect or damaged item, please contact Pretty Waves Collection within 48 hours of delivery.

Please include:

• Your order number

• Clear photos/videos of the item

• A description of the issue

The hair must remain unused, unworn, unwashed, uncut, and in its original packaging while we review your request.

If Pretty Waves Collection confirms that an incorrect or defective item was sent, we will work with you to provide an appropriate replacement or resolution.

ORDER CANCELLATIONS

Please review your order carefully before submitting payment. Once an order has entered processing, it cannot be canceled or changed.

SHIPPING & PROCESSING

Please allow approximately 3–5 business days for processing.

Shipping generally takes approximately 5–7 business days after processing, depending on the shipping carrier and destination.

Business days do not include weekends or holidays.

Once your package has been transferred to the shipping carrier, delivery delays caused by the carrier are outside of Pretty Waves Collection's control.

SHIPPING INFORMATION

Customers are responsible for entering the correct name and shipping address during checkout. Pretty Waves Collection is not responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout.

LOST OR STOLEN PACKAGES

Pretty Waves Collection is not responsible for packages that are marked Delivered by the shipping carrier but are reported lost, missing, or stolen afterward.

If this occurs, please contact the shipping carrier directly to open a claim or request additional delivery information.

CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with your order, please contact Pretty Waves Collection first so we have an opportunity to assist you.

Fraudulent or unauthorized chargebacks may be disputed using applicable order, payment, shipping, delivery, and customer communication records.

CONTACT US

Questions or concerns regarding an order should be submitted through the Contact section of the Pretty Waves Collection website.

By completing a purchase with Pretty Waves Collection, you acknowledge that you have reviewed and agreed to this Refund & Return Policy.